A luxury Cattery in Rural Warwickshire .
Terms and Conditions
THE ANSWERS YOU NEED
Booking policy
We appreciate that every cat owner needs to be confident that their pets will be well cared for in their absence and fully encourage prospective clients to visit our premises before making a booking. This provides an opportunity for the client to inspect the accommodation and familiarise themselves with our terms and conditions. It also gives us a chance to discuss any individual needs that may be requested. Please ensure that your cat is delivered and collected in a carrier fit for purpose.
All cattery bookings are subject to availability.
Surcharges
There is a surcharge of £10 per Pen for the following days only: Christmas Day ( 25th Dec ), Boxing day (26th Dec), New Years Day (1st Jan).
Minimum Stay Periods
Our minimum stay / charge throughout the year is 3 days, and the day of arrival and day of departure is charged.
Payment Methods
Full payment is required on the date of arrival.We accept Cash, Debit/Credit Cards OR BACS payments ( BACS payments need to be made before arrival)
Cancellation Policy
In these uncertain times, we would appreciate as much notice as possible to any changes or cancellations of bookings.
Cancellations made on or within 7 days prior to arrival may still be charged 100% of the total outstanding amount.
If you make a change to a booking on or within 14 days prior to arrival and the number of days is less than originally booked or the cash amount is less than originally booked, we reserve the right to charge the full outstanding amount.
In the event of a cat being removed before the end of the period booked, we reserve the right to charge for the full period booked.
Bank Holidays
Please note that on Bank holidays we are closed for pick up and drop offs.
Arrival and Departure times
Opening Hours
For Collection and Drop offs
Monday - Friday 9.30am - 11.30 am & 4pm - 6pm
Saturday - 9am - 11am & 4pm - 5.30pm
Sundays and Bank Holidays - Closed for Pick ups and Drop offs
( Or by Prior Arrangement)
We recommend that you bring your cats to the cattery in a secure carrier which can be stored on the premises
Vaccinations
All cats accepted into Pipers Bath Cattery must show a valid up to date vaccination certificate against Feline Influenza and Feline Enteritis at each visit. We also recommend that cats are vaccinated against Feline Leukaemia Virus. Primary vaccination must not have been administered any less than ten days prior to boarding in order to protect our other residents from possible infection. There will be no exceptions to this rule. Please note that only vaccinated kittens can be accepted.
Fleas and Worming
Fleas
We request that all cats that come to Pipers Bath Cattery are regularly treated against flea infestation BEFORE arrival for their stay. Fleas spread rapidly among a cat population and can be easily detected by combing the cat and by small black deposits on their bedding. All cats will be inspected on arrival. The management reserve the right to apply flea treatment to any resident cat found to have flea infestation on arrival or if the flea treatments are not up to date. The cost of treatment will be charged to the owner. Please note that flea collars are not considered adequate protection. Flea Treatment (Frontline charge £10 per dose)
Worms
We request that all cats that come to Pipers Bath Cattery are regularly treated against worm infestation BEFORE arrival for their stay. The management reserve the right to apply worm treatment to any resident cat found to have worm infestation during their stay or if the worming treatments are not up to date. The cost of treatment will be charged to the owner. Worming Treatment (Drontal £10 charge per dose)
Neutered Cats
All male cats over the age of 7 months, who are not neutered, cannot be accepted for boarding, as they could present an infection hazard and/or disruption to other resident cats. Please speak with a member of the booking team if you have any questions on this matter.
Feeding
Meals are served twice a day. Food will be left available for cats at all times unless the owner requests otherwise. Please discuss any particular requirements at the time of booking. We provide a wide variety of dry and wet food but cannot hold supplies of every brand/ type. Please check with us before boarding that we have the foods preferred by your cat. We regret that we are unable to provide any special prescription diets, and these will have to be provided by the owner. We prefer all cats to remain on their usual diet during their stay to reduce stress or digestive upset. Fresh water is available to all cats at all times.
Medication
We are happy to administer any medication, which have been prescribed by a vet, provided full and clear instructions are left by the owner.
Illness/Vet
No cat suffering from, or suspected to be suffering from, an infectious or contagious disease will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential in order to protect and safeguard the health of other resident cats. Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival. There will be an extra charge for transportation to the vet.
Insurance
Pipers Bath Cattery is fully insured. Our current insurance broker is Cliverton Insurance which is underwritten by Aviva Insurance Ltd.
Full details of cover are available on request.